Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes, but once again please be aware further out of delivery range, additional fees may apply.
Q: Does the standard 8 hour rental time include your set up time?
A: No, We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: Our Driver arrives an hour before the requested drop off time scheduled.
Q: Do we have to keep the bounce house plugged in the entire time?
A: Absolutely, A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: A Majority of parks do NOT have electricity. If you want to set up at a park, we will provide a generator upon request for $50.
Q: What payments do you take?
A: Cash, Check or Credit Cards. If paying by check, please submit payment 3 days prior to delivery of your rental. Returned checks will incur a $25 fee.
Q: What if we need to cancel?
A: You will receive your deposit back if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a credit that for any future rentals.
Q: Do you require a deposit?
A: Yes all orders require a $25 Credit Card deposit. Your deposit is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a credit that any future rental.
Q: How big are bounce houses?
A: Please note the space required for each bounce house (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What surfaces do you set up on?
A: We can set up on grass, dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the bouncer.
Q: Can we see a copy of your contract and safety rules?
A: Yes, once your rental is setup for your event the customer receives a copy of their agreement.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and No. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc.
Q: Does the price include set up and delivery?
A: Yes, but once again please be aware further out of delivery range, additional fees may apply.
Q: Does the standard 8 hour rental time include your set up time?
A: No, We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: Our Driver arrives an hour before the requested drop off time scheduled.
Q: Do we have to keep the bounce house plugged in the entire time?
A: Absolutely, A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: A Majority of parks do NOT have electricity. If you want to set up at a park, we will provide a generator upon request for $50.
Q: What payments do you take?
A: Cash, Check or Credit Cards. If paying by check, please submit payment 3 days prior to delivery of your rental. Returned checks will incur a $25 fee.
Q: What if we need to cancel?
A: You will receive your deposit back if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a credit that for any future rentals.
Q: Do you require a deposit?
A: Yes all orders require a $25 Credit Card deposit. Your deposit is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a credit that any future rental.
Q: How big are bounce houses?
A: Please note the space required for each bounce house (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What surfaces do you set up on?
A: We can set up on grass, dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the bouncer.
Q: Can we see a copy of your contract and safety rules?
A: Yes, once your rental is setup for your event the customer receives a copy of their agreement.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and No. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc.